After-sales Service

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Personalized Services:

1. Provide mock up production to help you complete your personal design.
2. Recommend suitable craftsmanship and fabrics and other customization links based on your design.

Customer Support and Communication:

1. Responsive customer service addresses inquiries promptly via various channels (phone, email, WhatsApp, chat).
2. Communicate with different personnel according to different customer demands (salesperson, designer, after-sales staff, etc.)

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Returns and Exchange Policies:

1. For unsatisfactory customized products, we support free pre-production sample modification on bulk.
2. For products with quality problems, we provide reissue or re-production services.

Tips and Guides:

1.Providing care instructions and washing tips helps customers maintain and maximize the life of their garments.
2.Fashion guides and tutorials showcase product versatility and styling options.

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Quality Guarantees:

1. 100% quality inspection before shipment to ensure product quality and reliability.
2. Clear terms and conditions outline coverage to enhance customer purchasing confidence.

Feedback Collection and Improvement:

1.Gathering customer feedback through surveys or reviews informs service enhancements.
2.Continuous improvement based on insights enhances overall customer satisfaction.